Senior UX Designer & Researcher

Data-driven design

Senior Product Designer with 15+ years’ experience in data‑driven SaaS workflows from discovery to delivery. Independent lead skilled in strategy, consultation and agile collaboration.

Global clients & collaborators

UNITED STATES MasterCard Alibaba · Cadbury UNITED KINGDOM Crown Estate · Swarovski NETHERLANDS Elsevier B.V. DENMARK Novo Nordisk · + more AUSTRALIA UNSW · + more 5 CLIENTS 5 COUNTRIES 500+ PAST PROJECTS 15+ YRS EXP
How I work

Research-led. Iterative. Measurable.

My approach combines research, design thinking and analytics into a clear, collaborative workflow.

01
Discover

Stakeholder interviews, analytics review, competitive audit

02
Define

User journeys, personas, problem framing, success metrics

03
Design

Wireframes, prototypes, design system components

04
Test

Usability testing, A/B experiments, iteration cycles

05
Measure

GA4 analysis, impact reporting, stakeholder alignment

AI-driven products,
human outcomes

From Enterprise SaaS to a FemTech start-up, Every project starts with research and ends with results you can measure.

h-index 214 cit 42 papers Edit Claim Merge profiles Verified ✓ Pending… ELSEVIER · SCOPUS · PROFILE MANAGEMENT
Elsevier Scopus / Profile Management

Redesigned the profile editor for one of the world's largest academic databases, serving researchers, authors and institutions globally. Transformed a rigid system-led flow into a modular, intent-driven experience across two connected platforms.

↑ Success Completion rates
↑ Trust User score
↓ Support Manual interventions
View case study →
VIHEALTH Anxious Hopeful Uncertain Calm Continue BOOK SESSION 5.0 ★ M T W T F S 14 15 16 17 18 10:00 11:30 14:00 Confirm booking Secure · Private · 24/7 VIHEALTH · ONBOARDING & BOOKING FLOW
ViHealth / Onboarding & Booking

Sole designer on a FemTech mental health platform. Redesigned onboarding and booking flows to reduce anxiety and build trust, turning uncertainty into confidence at every step.

+90% Completion rate
-18% Bounce rate
64% A/B test uplift
View case study →
BEFORE Book now 91% bounce ↑ Third-party booking engine Visual break — trust lost different font · clashing palette ⚠ Cookie consent missing — EU & US exposure transcendenttravel.com AFTER T · T Book Behind the scenes of British heritage TV SELECT YOUR TOUR Midsomer Downton Cotswolds Check dates → Small Accept TRANSCENDENT TRAVEL · LUXURY WEBSITE REDESIGN
Transcendent Travel / Website Redesign

US-based luxury tour operator running behind-the-scenes experiences for fans of Midsomer Murders and Downton Abbey. Diagnosed a 91% bounce rate, fragmented booking path and legal exposure.

91% Bounce rate — baseline
Phone dependency
Legal compliance
View case study →
What I bring

Design meets analytics

UX Research

Great design starts with understanding people. I translate data into action, helping teams prioritise features, refine flows and measure success through testing, interviews and experimentation.

Usability Testing User Interviews Journey Mapping Workshop Facilitation

Product Design

From discovery to high-fidelity delivery, I translate research and analytics into scalable product experiences that improve usability, accessibility and adoption.

Figma Sketch Framer Design Systems WCAG HTML/CSS

Data Analytics

I blend qualitative insight with quantitative data, ensuring every product decision is grounded in evidence and helping teams design more intentionally and efficiently.

GA4 SQL BI Tools AI Workflows Experimentation
What colleagues say

Trusted by teams

★★★★★
"An experienced designer with exemplary oversight in major and migration projects. Her extensive knowledge promotes the best experiences while challenging the status quo. I really appreciated having Erika on my team."
UM
UX Manager
Direct manager
★★★★★
"Erika is good at estimating the time of tasks and thinking of complete end-to-end requirements. Her deep sense of empathy plays to her advantage. She is a great team player, transparent and easy to work with."
PM
Product Manager
Cross-functional partner
★★★★
"Erika's design skills combined with her analytical approach substantially contribute to the product's quality. She is a great conceptual thinker who pushes boundaries while respecting technical limitations."
UR
UX Researcher
Research collaborator

Open to new opportunities

Right to work in the Netherlands, UK and Australia. Open to full-time or freelance roles.